Receptionist why do you want this job

They were demanding to be connected to our CEO directly. The biggest thing you have to remember when dealing with individuals like this is to never take their anger personally or allow it to affect how you deal with them. I was polite and firm and let them know that he was unavailable but that I would be happy to pass along a message to him. By staying calm and listening to his complaint, he was satisfied that his concerns would be passed along, and he calmed down.

Luckily, I was familiar enough with what she had been doing for him it was relatively easy for me to step into that role during her absence. It doubled my workload and I ended up putting in many more hours than I normally do, but it meant that our CEO was able to continue working at his normal pace and stay on top of his schedule.

On top of that, our CEO, grateful for the extra work I did without complaining, tucked a gift card into my desk for a meal at my favorite restaurant to say thank you. It also means when it comes time for you to decide if you want to accept the position or not, that your decision is well informed. Tell me about a situation where you needed to manage an upset individual at the reception desk. How did you handle it? See answer. Q: Tell me about a situation where you needed to manage an upset individual at the reception desk.

A: The goal is to find out how the candidate deals with unhappy or upset clients. What to look for in an answer: Does the idea of handling an upset person make the candidate uncomfortable? Does the candidate have a confident approach to the issue? Do they demonstrate experience handling such a situation? What do you tell them so they will feel you are doing your best job to enable them to connect with the person they want to speak to?

A: The goal is to make sure the receptionist has good skills at managing people on the phone. What to look for in an answer: Is the candidate confident about their phone skills? Do they sound like the enjoy handling people on the phone? Do they have skill at rescheduling calls? Q: What types of software have you used in previous jobs?

A: The goal is to find out what software the candidate is familiar with. What to look for in an answer: Do they demonstrate facility with the common software types used by receptionists? Do they know what those types of software are? Do they show experience with software? Q: What do you believe the receptionist brings to the office culture at any company? A: The goal is to see how the candidate sees a receptionist role fitting in with the broader culture of the company.

Receptionists often boast all of these skills and more. Receptionist jobs are often high-pressure roles. But if you embrace it as a permanent career path, there are lots of ways it can take you. You could go into the worlds of medicine or law, working as a medical or legal secretary. You will find some great interview answers directly on the eBook page , so it makes sense to check it out, even if you do not want to buy anything…. Next questions:. Home Questions Why do you want to work as a receptionist?

What would motivate you in work? Can you work with MS Office? How important for a hotel a receptionist is? Can you work night shifts?